Live Goods & DOA
Live goods are not eligible for standard returns. If an animal arrives deceased, contact Epic Reefs within two hours of delivery with clear photos or video. Approved claims may receive a refund or store credit.
Our story
About Epic Reefs
Built by reef keepers, for reef keepers.
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Why we started
A Genuine Love for Reefkeeping
Epic Reefs grew from hands-on experience caring for aquariums, livestock, and the systems that keep them thriving. We want to make reefkeeping more successful through healthy animals, dependable products, and honest guidance.
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What matters to us
Health, Quality, and Care
From a small home reef to a large professional system, we approach every animal, product, and service with the same attention to detail. Our goal is to help you build an aquarium that is healthy, stable, and worth being proud of.
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Returns and Live-Arrival Policies
Please review these policies before ordering. Contact us whenever you have a question about an order or delivery.
Shipping Issues
We pack livestock carefully, but carrier delays and losses can occur outside our control. Contact us immediately so we can review the shipment and determine the appropriate resolution.
Dry Goods Returns
Contact Epic Reefs before returning any dry good. Items must be unused and in their original condition. Final eligibility and the available refund or store-credit option will be confirmed before the return is sent.
Questions Before Ordering
If you are unsure whether a coral, fish, or product is right for your system, contact us before purchasing. We would rather help you make the right choice from the beginning.